We are committed to protecting the privacy of your personal information. This Privacy Policy describes how kitaskin.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. Unless stated otherwise, this policy does not apply to third-party websites, products, or services, even if they link to our Site, and you should consider the privacy practices of those third-parties carefully.

By visiting and continuing to access our Site, you are agreeing to the terms and conditions set out in this policy.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”, and the types of personal information we may collect about you include:

• your name;
• images of you if you share them with us;
• your contact details, including email address, street address and/or telephone number;
• your credit card or payment details (through our third party payment processor);
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• where you have opted in to our Outbound Marketing Program Terms and Conditions or made a purchase from our Site, the details of your shopping cart and/or any products you have purchased from us;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

 

Collection and use of personal information

We will collect and process personal information where we have lawful basis. This includes collecting and processing personal information based on your consent, the performance of a contract with you and/or our legitimate interests. We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Services, including to enable the supply and delivery of goods purchased through our Site;
• to contact and communicate with you;
• for internal record keeping, administrative purposes, invoicing and billing purposes;
• to provide you with location-based Services;
• for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
• to run promotions, competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to call or message you for targeted marketing and feedback purposes, if you have opted into our Outbound Marketing Program Terms and Conditions;
• to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights; and
• for any other purpose for which the information was collected.

If you are under the age of majority in your state or province of residence, you should not use our Services or Site. We do not knowingly collect personal information from anyone under the age of majority. If we become aware that anyone under this age has provided us with personal information, we will take steps to remove such information.

Your personal information will:

• be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage;
• only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
• be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information); and
• be kept in a form which permits us to identify you, but only be retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means and the applicable legal requirements.

 

Disclosure of personal information

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• Shopify, to power the online store on our Site. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• sponsors or promoters of any promotions or competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you.

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information overseas. Upon request, we may provide you with a list of the third parties we use to process your personal information.

Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information.

 

Your rights

Access, erasure and data portability: You may have the right to request details of the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us at help@kitaskin.com. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the relevant authority.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at help@kitaskin.com. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Objecting to processing: You may have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.

Restricting processing: You may have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Unsubscribe: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. You may also unsubscribe from our e-mail database or opt-out of marketing communications by using the opt-out facilities provided in the communication.

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Services.

 

Data Privacy

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We may use cookies from time to time on our online Services to:

• Enhance your online web experience;
• To track and report on website usage;
• To personalise your experience and make it easier for you to use our Services;

Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google, Meta (Facebook) and TikTok, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

 

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

 

Advertising related third parties

In terms of third parties, we use Shopify to power the online store on our Site. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.

 

Targeted advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

 

How to stop receiving communications from us

To stop receiving email correspondence from us, simply click on the link in the email communication to unsubscribe.

To stop receiving the SMS communications from us reply to any SMS with the word 'STOP".

 

Changes

Sometimes it will be necessary for us update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.

 

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail at help@kitaskin.com.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

 

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at help@kitaskin.com.

 

Last updated: July 2022